FREQUENTLY ASKED QUESTIONS
We're here to help. Find answers to commonly asked questions about vMOX and the work we do in enterprise mobility.
The world of wireless is constantly changing and mobile devices are vital to a modern workforce. Traditional approaches based on manual work, infrequent audits and variable support can lead to chaos, hidden spend and a poor user experience. Businesses today need proactive management from dedicated experts, specialized tools and automated processes to keep costs low, visibility high and end users happy.
Consider this - a MACD request can take hours, even days, to process. vMOX helps your team focus on high-value tasks and avoid burdensome administration.
Our mobility management solutions are designed for midsized and enterprise environments and work best at scale. You'll see greater ROI out of vMOX if you check one or more of these boxes:
- You have at least 500 company-owned mobile devices/lines across 1 to 10 carriers
- You have a desire to optimize wireless costs, increase operational efficiencies, improve end user satisfaction and gain control and visibility into your environment
- You are looking to outsource your mobility management for the first time or replace your existing MMS vendor
- You lack deep wireless expertise, a desire to manage mobility or capacity within your team to be effective
- You work in an industry vertical that relies heavily on mobile devices to carry out business functions, such as Airline, Finance, Healthcare, Hospitality, Engineering/Construction, Retail/Restaurant, Manufacturing, Transportation, Supply Chain/Logistics or Energy/Utilities/Waste
If you are a small business with less than 100 devices, vMOX is probably not the right partner or the most cost-effective solution for you. Still not sure? Reach out and we can help guide you.
vMOX has full suite of mobility management solutions to optimize mobile spend, streamline operations, create superior user experiences and close security gaps for your business.
Unlimited plans are one of many tools in the optimization toolkit. However, they are rarely effective as a company-wide strategy, especially for cost savings, and aren’t successful in complex enterprise environments.
It’s important to understand the full impact of unlimited data plans on your device security, user experience, service speeds and mobile bills. We can make recommendations as an unbiased, independent third-party and advise you of potential cost traps or unfavorable contract terms with different data plans.
MDM software, such as Microsoft Intune or IBM MaaS360, is focused directly on the device itself, while MMS providers like vMOX support the full lifecycle with ongoing managed services. Each is powerful alone, but we are better together.
You can start seeing results and savings in as little as seven business days from onboarding, all thanks to our Agile approach, algorithm-driven software and intelligent automation. Procurement processes and automated workflows, a service desk with KBAs and customer-specific services/routes, as well as custom logistics processes and services can all be achieved within the first 30 days – or sooner. Full-scope implementations and integrations can be successfully achieved in under 75 days.
Our hands-on, white-glove onboarding services are specifically designed to help you get the most from vMOX and ensure a smooth transition with no impact to your end users.
Yes. vMOX follows strict international standards and regulations across the company and values our clients’ privacy. We are a ISO 27001 certified vendor and GDPR, CCPA and HIPAA compliant. Unlike some other vendors, we maintain our certification across multiple departments which Finance, Human Resources, Information Technology, Legal, Operations and Product. You can trust us to follow leading security practices and protect your sensitive information.
Savings can depend on your environment and program maturity, but vMOX is really good at what we do. On average, we deliver 20-40% initial savings due to our patented technology, automated processes and granular data.
With our One-Click Intune Integration, you can manage and protect your mobile devices in Microsoft Intune, without leaving the vMOX OnePortal . Learn more>
Getting started is simple. You don’t need to be a technical expert, but you must be a Intune administrator for your account. You will select the Intune integration within OnePortal. A prompt will appear, allowing you to accept or allow management of the app. As soon as you hit accept, the integration is live. One-click and that’s it!
Outsourcing is a great idea if you are looking to fill gaps on your team - whether skillsets or just extra hands. Delivering a great experience starts with reliable and trusted experts on your side. Our specialized Mobility Service Desk is available 24X7 to handle everything — from procurement and troubleshooting to MDM, MACDs, application support and more — with a one-call resolution by a 100% regional team.
Mobile device threats are increasing and can result in data loss, security breaches and compliance violations. Putting in place strong policies around device collection and data retention/cleaning can not only reduce risk but your costs as well.